Privacy Policy

This Privacy Policy explains how Directflowau collects, uses, and safeguards personal information for guests and visitors across Australia. It applies to interactions with our website, studio communications, and appointment processes. We aim to handle information respectfully, align practices with reasonable expectations, and provide clear options for your choices.

Information we collect. We may collect contact details (such as name, email address, and phone number), preferences related to treatments, appointment history, and limited health considerations you choose to share for service suitability. Technical information (including device type, pages viewed, and basic analytics data) may be gathered to understand website performance and improve navigation.

How we use information. We use personal information to arrange and manage appointments, respond to enquiries, provide service updates, and tailor recommendations. With your permission, we may send communications about new treatments, availability, or studio updates. Operational data helps us maintain site stability, measure aggregated engagement, and refine content for clarity.

Cookies and related technologies. Our site may use cookies to remember preferences, measure audience interest, and support essential functions. You can adjust cookie preferences via the site banner or your browser settings. Some features may operate differently depending on your selections. For details on cookie handling, please review the banner controls and this Policy.

Sharing. We may work with service providers who assist with bookings, messaging, or secure data storage. These providers are expected to handle information carefully and use it only for agreed services that support our operations. Where required by Australian law, information may be disclosed to regulators or public authorities following valid requests.

Data location and security. Information may be processed in Australia and, where practical needs arise, in other jurisdictions using reputable infrastructure. We maintain administrative and technical measures designed to reduce the chance of unauthorised access, including role-based controls and considered retention practices. While safeguards are applied, every digital system carries some level of risk; therefore, we encourage guests to use unique credentials and reach us promptly with any concerns.

Your choices. You can request access to personal information we hold about you and ask for corrections where details are incomplete or out of date. If you prefer not to receive updates, you can opt out using the link within messages or by contacting us directly. Cookie preferences can be set through the banner controls on our site. If you have questions about how to exercise these options, our team will provide guidance.

Children. Our services are intended for adults and older teens seeking beauty treatments. Parents and guardians who believe information has been provided by a younger child can contact us so we can review and address the situation appropriately.

Retention. We keep personal information for the time needed to deliver requested services, meet legal obligations, and resolve queries. When information is *** longer required, we apply reasonable steps to de-identify or securely dispose of records consistent with our operational policies.

Updates to this Policy. From time to time, we may adjust this Policy to reflect service changes, regulatory guidance, or clarifications. Significant updates will be posted on this page with an updated effective date. Continued use of our site and services after an update indicates that you have reviewed the revised terms.

Contact. For privacy enquiries or requests, please reach Directflowau via Directflowau@gmail.com or call +61423987561. Our studio address is Unit 5, 27 High Street, Prahran VIC 3181, Australia. You may also review related provisions in our Legal page and general information in About.